Fixing xfinity on demand error 14: Comprehensive Guide

By / March 3, 2023

XFINITY On Demand is a streaming service that gives you access to thousands of movies, TV shows, and videos, all for a flat rate of $10 per month.
The on-demand feature is only available to XFINITY TV customers, but if you’re not one, you can sign up for your free trial now.
One user posted on the forum:
> I can’t access XFINITY On Demand. It’s showing error code 14.
This error message is produced when the users try to access the service.
One user posted on the forum:
> I can’t access xfinity on demand and I keep getting the above message. It’s > driving me crazy.
If you face this issue as well, here are a couple of troubleshooting tips to help you resolve the xfinity on demand error 14.

  • Xfinity On Demand is a subsidiary of Comcast, which offers media streaming, including movies and TV series.\n The xfinity on demand error 14 message can have many causes, but a lot of users have reported that it’s caused by bad security or VPN.\n Try disabling your security to see if it works.

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    Check your internet connection

    1. First and foremost, you need to make sure that your internet connection is working properly.
      First and foremost, you need to make sure that your internet connection is working properly.
    2. If you are having issues with your internet connection, try the following solutions to solve the xfinity on demand error 14:
    3. Restart your router
      First, restart your router.
    4. Wait for a few seconds, and then restart your device.
    5. Check your router security settings
      If you are using a router, check its security settings.
    6. Make sure that the router’s firmware is up to date.
    7. Change your router password
      If it is hard coded, change the username and password of your router.
    8. Disable the firewall
      If you have installed a firewall, disable it.
    9. Enable DMZ or port forwarding
      If your router supports it, change the DMZ or port forwarding settings of your router.
    10. Disable the antivirus
      If you are using a third-party antivirus, disable it.

    Re-register your modem

    1. Go to the modem’s location.
      Go to the modem's location.
    2. Locate the modem’s IP, and write it down.
    3. Open a web browser, and enter the IP on the search bar.
    4. Press Enter.
    5. Login to the modem’s admin page.
      Login to the modem's admin page.
    6. Locate the Diagnostics page, and press the Reset button.

    Re-register the modem with the Gateway device

    1. Go to the Gateway router and login with the credentials
    2. Click on the “xfinity” icon
    3. Go to “Advanced”
    4. Go to “Internet Settings”
      Go to
    5. Click on “Advanced”
    6. Go to “Internet Settings” and disable “Internet Connection Sharing”
      Go to

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  • 1. Download and install ASR Pro
  • 2. Run a scan to find and fix errors
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    • Reset your internet connection

    1. Launch the iTunes Store
      Try signing out from your Apple ID
    2. Update the version of iTunes
    3. Check the quality of your Internet connection
      Check the quality of your Internet connection
    4. Use a different Wi-Fi network

    Disconnect the modem from the Gateway device

    1. Disconnect the Gateway device from the computer
      Shut down the Gateway device
      Disconnect the Gateway device from the modem
    2. Restart the Gateway device
      Restart the Gateway device
    3. Restart the modem
    4. Restart the computer

    Log out of the XFINITY app and sign back in

    1. Go to Settings > Apps > XFINITY App
      Go to Settings > Apps > XFINITY App”></li> <li>Go to Advanced > Clear Cache</li> <li>Uninstall and reinstall the XFINITY app</li> <li>Run the troubleshooter</li> <li>Reset the network adapter<br /><img decoding=
    2. Run the xfinity on demand app as admin
    3. Check for updates
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    Uninstall the modem software and reinstall the software

    1. Press Windows Key + X and select Device Manager from the list.
    2. When Device Manager opens, locate your modem on the list.
      When Device Manager opens, locate your modem on the list.
    3. Right-click on the device and select Uninstall device from the menu.
    4. Follow the instructions on the screen to complete the process.
    5. If uninstalling the device didn’t help, you need to uninstall the modem drivers.
    6. Press Windows Key + X and choose Device Manager from the list.
      Press Windows Key + X and choose Device Manager from the list.
    7. When Device Manager opens, locate your modem on the list.
      When Device Manager opens, locate your modem on the list.
    8. Right-click on the device and select Uninstall device from the menu.
    9. Follow the instructions on the screen to complete the process.
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