Troubleshooting Sky Error Code 29

Sky has a variety of products. The company provides its subscribers with broadband, TV, and phone services.
But in some cases, some Sky users reported Sky error code 29.
This is an error that users get when they try to stream content on their Sky devices.
The error message reads:
> We’re having trouble playing this video.
This error can interrupt your streaming and prevent you from accessing your favorite shows.
So, let’s have a look at the troubleshooting steps that users should take to fix this error.

• Sky Error Code 29 can interrupt your Sky+ box and prevent you from watching your shows.
• Sky Error Code 29 can be caused by corrupted files or incompatibility, among other issues.
• Using a dedicated tool can help you solve Sky Error Code 29 in no time.

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1. Download and install ASR Pro

2. Run a scan to find and fix errors

3. Reboot your computer for the changes to take effect

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Check for torrent errors

1. Open your SkyGo app and check if the error message is there as well.
2. If yes, try uninstalling the app and reinstalling it.
   
3. Perform a factory reset
   Open the Settings app, and go to System.
4. In the left pane, go to Apps and then Apps & features.
5. Locate the SkyGo app and tap on it.
6. Tap Uninstall.
   
7. After uninstalling the app, perform a factory reset on your phone.
8. Perform a factory reset
   Open the Settings app and click on Backup.
9. Now, tap on Reset and select Reset this PC.
10. Now, click on Keep my files and click on Reset.

Reinstall the torrent client

1. Open Start > type control panel > select Control Panel
2. Select Programs and Features
3. Select the desired torrent software and uninstall
   
4. Restart your PC

Turn off Antivirus

1. Antivirus applications might cause Sky Go error code 29 to appear when users access the software. So users might try turning off their antivirus software, and if that fixes the error, they can turn their antivirus software back on.
2. Check Internet Connection
   Users can also resolve Sky Go error code 29 by making sure that their internet connection is functioning properly.
3. Check that your computer’s date and time are synchronized.
4. Check that your computer’s firewall is disabled.
   
5. Check that your computer’s antivirus is disabled.
6. Check that your computer’s proxy settings are disabled.
7. Check that the Microsoft Silverlight plug-in is enabled.
   
8. Check that your computer’s browser is up to date.
9. Check that your webcam is enabled.
10. Check your computer’s screen resolution.

Check that your firewall isn’t blocking Sky Go

1. Check that your default browser cache is cleared
   Ensure that your cookies are enabled
2. Restart your device
   
3. Update your Sky Go app
4. Update your streaming device
5. Reinstall the Sky Go app

Turn off your firewall

1. Try disabling your firewall and Windows Defender Antivirus temporarily to rule out the firewall software as a cause of the error.
2. To do that, right-click the Start button and select Windows Defender Firewall.
3. Now, select Turn Windows Defender Firewall on and off.
4. Click Turn Off Windows Defender Firewall.
5. Now, click Yes.
6. Open the Settings app and go to the Update & Security section.
7. Now, click on Windows Security.
   
8. Go to the Firewall tab, then click on the Turn off Windows Defender Firewall link.

Make sure that your Internet is up and running

1. Check if your Internet is working and that your router is working properly.
2. Check if you are using WiFi or a wired connection.
   

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Verify your Sky Go credentials

1. Go to Sky Go.
2. Log in using your Sky Go username and password.
   
3. Sign in to the Library.
4. Navigate to My Downloads.
5. Select a TV show.
6. Press the Menu button and select Refresh Library.