Troubleshooting msi installer error messages in debug mode

By / March 2, 2023

MSI installers are complex applications, and users reported several error messages while trying to install MSI software.
For instance, users reported MSI installer error messages such as:
* MSI error message 2812: MSI does not install files C:\Program Files\AppName\AppName\AppName.msi (The system cannot find the path specified.) * MSI error message 2813: MSI does not install files C:\Program Files\AppName\AppName\AppName.msi (The system cannot find the path specified.) * MSI error message 2814: MSI does not install files C:\Program Files\AppName\AppName\AppName.msi (The system cannot find the path specified.) * MSI error message 2815: MSI does not install files C:\Program Files\AppName\AppName\AppName.msi (The system cannot find the path specified.) * MSI error message 2822: MSI does not install files C:\Program Files\AppName\AppName\AppName.msi (The system cannot find the path

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    Check the compatibility

    1. Click Start
      Click Start
    2. Open Control Panel
    3. Go to Programs
    4. Then, click Turn Windows features on or off
    5. Check if a compatible Windows Installer is already installed
      Check if a compatible Windows Installer is already installed
    6. Restart your computer
    7. Download and reinstall the program

    Check if your antivirus software is blocking the installation

    1. Open your Kaspersky program (or else your antivirus software)
    2. Navigate to Settings
      Navigate to Settings
    3. Navigate to Additional settings
    4. Navigate to Security
    5. Navigate to “Application Control”
      Navigate to
    6. Check if there’s any program or application that’s been blocked

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  • 1. Download and install ASR Pro
  • 2. Run a scan to find and fix errors
  • 3. Reboot your computer for the changes to take effect

    • Check if your antivirus is blocking the installation

    1. Disable the antivirus
      Disable the antivirus
    2. Check the firewall settings
    3. Make sure the MSI file is downloaded
    4. Run the MSI file as an administrator

    Run the msiexec.exe as administrator

    1. Right-click on the msi file to open the context menu
    2. Select Properties
    3. Click the Compatibility tab
    4. Check the “Run this program in compatibility mode for” checkbox
      Check the
    5. Click Apply and click OK
    6. Right-click on the msi file and select the Run as administrator option
    7. Press the Windows key + R hotkey
    8. Enter cmd in the text field
      Enter cmd in the text field
    9. Right-click on Command prompt and select Run as administrator
    10. Type the msiexec /g /i command and press Enter

    Enable the debug mode for the installation

    1. Click on Start and select Settings.
    2. Go to Update & Security.
    3. Now click on Troubleshoot.
    4. Select Windows Update and select Advanced Options.
    5. Under Advanced Options, click on Run the troubleshooter.
      Under Advanced Options, click on Run the troubleshooter.
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    Run the msiexec.exe with administrative privileges

    1. To open the Run app, press the Windows key + R keyboard hotkey.
    2. Then type msiexec /i in the Open text box, and click the OK button.
    3. Next, press the F5 hotkey to refresh the msiexec window.
    4. Enter the /i parameter in the Command prompt window, and press Enter.
      Enter the /i parameter in the Command prompt window, and press Enter.
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