Outlook Web Access (OWA) is a web browser-based version of Microsoft Outlook, meaning that it can be accessed from any computer with a web browser and internet connection.
OWA is a very useful feature for Outlook users, but unfortunately, some users reported that OWA isn’t working in Outlook.
- If Outlook Web Access does not load, you should first check if Outlook is up and running.
- If it doesn’t, you should troubleshoot Outlook on your PC and fix it.
- You could also try installing Outlook from an official Microsoft installer.
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Try to connect again
- In case if the issue occurs when you try to connect again, the next step is to try to reconnect to Outlook Web Access.
- First, open Outlook desktop app.
- Click on File and select Add Account.
- Select Internet Email and click OK.
- Select Manually configure server settings or additional server types and click Next.
- Enter outlook.office365.com in the Incoming mail server box.
- Enter smtp.office365.com in the Outgoing mail server box.
- Enter smtp.office365.com in the Outgoing server (SMTP) box.
- In the User Name box, enter your full email address.
- Enter outlook.office365.com in the User Name box.
- Enter outlook.office365.com in the password box.
- Select Connect.
Reset the OWA cache
- • Launch Internet Explorer and go to the Tools menu.
- Select Internet Options.
- Click the Delete, under Browsing History.
- Select Temporary Internet Files and Cookies.
- Under Check for newer versions of stored pages, select Delete all offline content.
- Click the OK button.
- Clear your Browser Cache
• Launch Internet Explorer and go to the Tools menu. - Select Internet Options.
- Click the General tab.
- Under the Browsing history section, select the Delete button.
- Select the Temporary Internet Files option.
- Click the Delete button.
- Click the Delete, under Browsing History.
- Select the Cookies option.
- Click the Delete button.
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Reset the OWA application pool
- Open the Outlook Web App Manager
- Wait for OWA to restart
- Restart the IIS server
- Restart the OWA server
- Clear the Browser Cache and Temporary files
Re-register the OWA application
- 1. Open Internet Explorer.
- 2. In the Address bar, type outlook.office365.com.
- 3. In the Internet Explorer search box, type owa.
- 4. Click owa in the search results.
- 5. Select Uninstall.
- 6. Click Unregister.
Reset the IIS app pool
- Go to Search, type app pools, and open the app pool settings.
- Select the app pool for Outlook Web App.
- Click the Advanced button.
- In the Advanced tab, click the Reset button under the Application Pool section.
- Click Yes in the confirmation prompt.
