One user stated on the JVC forums:
> I have a JVC DVD player that I bought for my windows 10 laptop. When I opened my > laptop this morning, a message popped up saying, “Your JVC DVD Player has > detected that the tray is not properly closed. Please close it and try again”. > No, that’s not the problem. The problem is that the tray is not properly closed > and won’t open.
If this sounds like you, here are a couple of troubleshooting tips to help you resolve the JVC dvd player tray error.
- The JVC DVD player tray error indicates that the tray will not open or close properly.The tray will not open or close properly.
- The JVC DVD player tray error indicates that the tray will not open or close properly.The JVC DVD player tray error is an error message that indicates that while the tray is closed, the tray cannot be opened.The JVC DVD player tray error can be caused by a number of different issues, including issues with the DVD player, issues with Windows, issues with the user’s computer, or issues with the media that the user is trying to insert.The JVC DVD player tray error can be solved by restarting your DVD player, restarting your computer, and checking to see if the media you are using is compatible with your DVD player.
- The JVC dvd player tray error can be caused by a tray that is not properly closed or an electronic failure.
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The jvc dvd player tray error may be caused by outdated drivers.
- Open Device Manager.
- Expand the DVD/CD-ROM Drive section.
- Right-click on the problematic driver and select Update driver.
- Choose Search automatically for drivers.
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If you want to avoid video playback interruptions, remove the disc.
- Press the Play button on your remote control.
- Press the Stop button.
- Open the disc tray.
- Insert another DVD.
- Press the Play button on your remote control.
Also read our article on how to fix DVD drive problems for more useful solutions.
- Try restarting your computer
- Press the Windows key + R and type devmgmt.msc
- Open Device Manager
- Locate your optical drive
- Double click it
- Under the General tab, click on Properties
- Click on the Driver tab
- Select the Roll Back Driver
- Restart your computer
Explore our Windows 10 errors hub to find more helpful guides on similar issues.
- Check if your DVD drive is connected to your motherboard
- Unplug the power cord and reconnect it
- If you have an external drive, plug it and see if the error is resolved
