Antivirus Troubleshooting Guide for Enterprise Solutions

By / March 12, 2023

The antivirus is one of the most important software on your computer. You need antivirus protection, and when your computer gets infected, antiviruses usually solve the problem.
When it comes to enterprise solutions, antiviruses can be even more useful.
This type of software usually offers more advanced protection than standard antiviruses.
However, enterprise solutions have their problems too.
In this article, we will explore some of the issues that enterprise antivirus users have to face.

  • Antivirus problems arise when users disable or uninstall their security program.
  • To fix this issue, try uninstalling the antivirus and reinstalling it.
  • Another useful method to follow is disabling Windows Defender.

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    Check your system requirements

    1. Look if your system configuration meets the suggested requirements for Enterprise Solutions.
      Look if your system configuration meets the suggested requirements for Enterprise Solutions.
    2. Do the necessary updates
      Check if you have the latest patches installed on your computer.
    3. Check other system files
      Sometimes, a system file corruption can also lead to errors.

    Check your antivirus

    1. Some antiviruses block the execution of certain services.
    2. Disable your antivirus temporarily and check if the issue occurs. If it does, then you will need to disable it permanently.
      Disable your antivirus temporarily and check if the issue occurs. If it does, then you will need to disable it permanently.

    Disable BitLocker

    1. Open BitLocker Drive Encryption.
    2. Right-click on the volume and click Turn on BitLocker.
    3. Select Disable BitLocker on the Volume Properties window.
      Select Disable BitLocker on the Volume Properties window.
    4. Click Yes on the pop-up window.
    5. Restart the PC.

    Reinstall your antivirus

    1. Navigate to the antivirus provider’s official website.
    2. Click the Download button.
    3. Follow the on-screen prompts to complete the process.
      Follow the on-screen prompts to complete the process.
    4. Reinstall your antivirus.
    5. Restart the PC.
    6. Try to install the enterprise solution.

    Turn off Windows Defender Firewall

    1. Press the Windows key + I to open the Settings app.
    2. Navigate to Update & Security, and select Windows Defender Firewall.
    3. Now, click the Turn off Windows Defender Firewall link.
      Now, click the Turn off Windows Defender Firewall link.

    Reset your Active Protection Service

    1. Launch the McAfee Enterprise Security Manager (EMS) console.
      Launch the McAfee Enterprise Security Manager (EMS) console.
    2. Navigate to the Active Protection Service > right-click on it and select Reset.
    3. Once the process is complete, restart your computer.
    4. Perform a Full System scan
      Launch the McAfee Enterprise Security Manager (EMS) console.
    5. Navigate to the Full System Scan tab > right-click on it and select Run.
    6. Restart your computer when done.
      Restart your computer when done.
    7. Perform a Local scan
    8. Launch the McAfee Enterprise Security Manager (EMS) console.
    9. Navigate to the Local Scan tab > right-click on it and select Run.
    10. Restart your computer when done.
      Restart your computer when done.
    11. Perform a Full System scan on bootup
      Launch the McAfee Enterprise Security Manager (EMS) console.
    12. Navigate to the Scan on Bootup tab > right-click on it and select Run.
    13. Restart your computer when done.
      Restart your computer when done.

    Verify your Windows Defender Security Center

    1. Launch Windows Defender Security Center
    2. Select Virus & threat protection
      Select Virus & threat protection
    3. Locate and disable any antivirus programs that might be interfering with Enterprise solutions
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